PagerDuty Bulk Incident Acknowledger

WHAT IT DOES

PagerDuty Bulk Incident Acknowledger lets you acknowledge multiple incidents in a single operation. Instead of opening each incident individually, clicking the acknowledge button, and confirming — repeating this for every single incident — this tool provides a unified checklist of all incidents on the current page. You can filter incidents by status (Triggered, Acknowledged, Resolved) or urgency (High, Medium, Low) to quickly find the ones that need attention. Select any number of incidents using checkboxes and click Acknowledge. The tool then automatically processes each selected incident — clicking the acknowledge button and confirming if needed. This turns what could be dozens of manual operations into a single batch action, making incident response and triage significantly faster and more efficient.

WHERE IT RUNS

This script runs exclusively on the PagerDuty web application in your browser. It activates on the incident list page and operations dashboard where incident data is displayed. It requires the BotGentz extension to inject and execute the script. The tool does not work on the PagerDuty mobile app, the API, or any third-party incident management clients — only the web-based PagerDuty dashboard accessed through a Chromium-based or Firefox browser. It specifically targets pages under *.pagerduty.com, including the PagerDuty incident view and operations console.

HOW TO USE

After installing the script via BotGentz, navigate to your PagerDuty dashboard and open the Incidents page. The tool automatically detects the incident list and displays a floating panel on the right side. The panel shows all incidents on the current page, with checkboxes next to each incident entry. Each incident displays its title, status, urgency indicator dot, service name, and timestamp. Use the search box to filter by title or service, or use the status and urgency filter dropdowns to narrow down your selection. Check the boxes for every incident you want to acknowledge. Click "Acknowledge Selected" and confirm the action. The tool will process each selected incident one by one — clicking the acknowledge button and confirming if a confirmation dialog appears. A status message appears when the operation completes, showing how many incidents were successfully acknowledged. Incidents that are already acknowledged will be skipped with a warning.

THE ACTUAL MECHANISM — WHY IT WORKS

PagerDuty's web dashboard is built with React and uses a component-based rendering system for its incident management. The incident list is rendered as table rows or list items, each containing incident metadata and action buttons. This tool scans the DOM for incident items using multiple selector patterns that PagerDuty consistently uses across versions. For each incident, it extracts the title, status, urgency, service name, and timestamp from the visible text content and data attributes. Each incident is assigned a unique identifier from data attributes or the checkbox value. When acknowledging, the tool first attempts to use a direct "Acknowledge" button if available on the incident item. If not, it opens the action menu and selects the acknowledge option. The tool then handles any confirmation dialog that appears. This approach works without making direct API calls, which would require authentication tokens and knowledge of PagerDuty's internal API structure. By using the existing UI, the tool works within PagerDuty's own permission and validation system, and continues to function even if the underlying API changes.

THE PANEL

The floating panel is fully draggable — click and drag the header to reposition it anywhere on the page. The panel's position is saved per site in localStorage, so it reappears exactly where you left it when you return to the incidents page. Double-click the header to snap the panel to the nearest edge (left or right). A collapse button minimizes the panel to a small tab showing a bell emoji badge, keeping it out of the way while still accessible. The incident list inside the panel is scrollable and resizes vertically based on the number of incidents. Pressing Escape while the panel is focused closes it completely; reopening is done via a small button injected near the page toolbar. All panel interactions are non-blocking — PagerDuty's main UI remains fully responsive while the panel is open, and the panel updates automatically when you navigate between views or pages.

PLEASE NOTE

This script requires the BotGentz extension (free) to run user scripts on PagerDuty. PagerDuty frequently updates its web interface and modal structures; if the tool stops working, check for an updated version within BotGentz's script repository. This tool does not store, transmit, or log any incident data, status information, or service details — all operations occur locally in your browser with no external network requests except those made by PagerDuty itself. Incident acknowledgments are applied through PagerDuty's own UI event system, so all changes respect your user permissions and escalation policies. The tool does not bypass PagerDuty's security or permission system; it simply automates the clicks you would otherwise perform manually. For accounts with a large number of incidents, the tool may take several minutes to complete the operation, as each incident is processed sequentially with delays to avoid overwhelming the UI. A progress indicator shows which incident is currently being processed. Always double-check your selections before acknowledging, as acknowledging incidents affects on-call scheduling and escalation policies. The tool only affects incidents visible on the current page; to acknowledge all incidents, use PagerDuty's built-in pagination controls or adjust your filters to show all relevant incidents. The tool displays a warning if you attempt to acknowledge incidents that are already acknowledged, allowing you to skip them or proceed.