AI Guest Complaint Resolution Drafter

WHAT IT DOES

The AI Guest Complaint Resolution Drafter is a specialized assistant that helps hospitality professionals, hotel managers, and guest service teams respond to complaints effectively. You provide a guest complaint, issue description, or feedback, and the agent returns a structured resolution response with five key sections: (1) a brief summary of the issue, (2) an empathetic acknowledgment with an appropriate apology, (3) specific corrective actions taken or planned, (4) a goodwill gesture or compensation offer to rebuild trust, and (5) a positive, forward-looking closing statement. The output is capped at 1,024 tokens and is designed to restore guest satisfaction and loyalty.

HOW TO USE

Open the agent from your BotSurf AI Agents panel. The first time you use any AI agent, you will need to paste your API key once—it is stored securely and never leaves your device. Then, paste the guest complaint or feedback into the input box. You can also use the "Use page selection" button to pull selected text directly from the page you are viewing. Click "Draft Resolution" and within moments you will receive a professional response. The agent runs entirely in a sandboxed frame in BotSurf with no browser extension required.

WHAT IT SENDS

When you click the draft button, the agent sends exactly the text you have entered into the input box—nothing more, nothing less. It does not send page content, browser history, cookies, or any other data. Usage logs record only the fact that a run occurred and the timestamp, for billing purposes; the content of your request is never stored or logged by BotGentz. The text is transmitted securely and processed by the AI model to generate your response.

SUBSCRIPTION

This agent requires an active subscription at $4.99 per month, which includes 100 analysis runs per month. A 7-day free trial is available so you can evaluate the tool before committing. Unused runs do not roll over to the next month. You can cancel anytime from your BotSurf subscription settings—no questions asked.

THE PANEL

The agent opens as a draggable panel within BotSurf. Drag it by the title bar to position it anywhere on your screen—the position is remembered for next time. The panel snaps to the nearest edge when dragged close to the screen border, making it easy to tuck out of the way. Collapse it to a compact title bar with a single click on the header. Press the Escape key to hide the panel; click its icon in the toolbar to show it again.

PLEASE NOTE

AI outputs are generated from patterns in training data and can be inappropriate, misaligned with your brand voice, or insufficiently empathetic. This tool provides general guest service guidance and does not constitute professional legal advice. Always review and personalize responses to ensure they reflect your property's policies and tone. By using this agent, you acknowledge that you are responsible for reviewing and validating all outputs before sending to guests.