AI IT Support

WHAT IT DOES

AI IT Support is a specialized AI agent that helps IT professionals, help desk staff, and everyday users diagnose and resolve technical issues faster. Give it an IT support issue, error message, or system behavior, and it returns exactly five priority troubleshooting steps, ranked by likelihood and impact. Each step provides a clear, actionable action—whether it's checking network connectivity, reviewing system logs, restarting services, updating drivers, or escalating to a specialist—along with a one‑sentence explanation of why that step is prioritized. The ranking helps you tackle the most probable and impactful fixes first, reducing downtime and improving resolution times. No more guessing where to start—just a clear, repeatable troubleshooting process that works for any IT environment.

HOW TO USE

Open the agent in BotSurf from the store. Paste your BotGentz API key once when prompted (the host handles secure storage). In the input box, type or paste your IT support issue, error message, or system behavior. Include key information like error codes, system specifications, software versions, recent changes, and any steps you've already tried. The more detail you provide (e.g., "Blue screen error 0x0000007B when booting Windows 11, occurred after driver update, laptop has 16GB RAM, SSD, Intel i7"), the more accurate and targeted the troubleshooting steps. Click "Get Support" or use the "Use page selection" button to pull text from any open browser tab, such as an error log, a system report, or a knowledge base article. The AI replies within seconds with a clean, bullet‑style panel. No chat history, no follow-up required—just a fast, repeatable troubleshooting tool.

WHAT IT SENDS

When you click "Get Support," the agent transmits exactly the text currently in the input box—nothing more, nothing less. It does not send page URLs, browsing history, IP addresses, location data, system metadata, or any other contextual information. The only external transmission is that single payload to the AI model, truncated to 6,000 characters if necessary. Usage logs on our servers record only the timestamp of each request and whether it succeeded (for tracking the 100-run monthly quota); they do not store the content of your prompts or the AI's responses. No training data is harvested, and no session data persists beyond the current request. Your IT issue data and the model's troubleshooting steps remain strictly between you and the API endpoint.

SUBSCRIPTION

This agent costs $4.99 per month, billed monthly. Every subscription includes a 7-day free trial—no charge during that period, and you get the full 100 runs/month to evaluate thoroughly. Runs reset on your billing date; unused runs do not roll over. You can cancel anytime from your BotSurf account settings; cancellation takes effect at the end of the current billing cycle. No long-term commitment, no setup fees, no hidden charges.

THE PANEL

The agent opens as a draggable, resizable panel that snaps to screen edges and collapses to a small icon when not in use. Press Escape to close it instantly, or click the collapse button to tuck it away. The panel remembers its position and size across sessions (if the host supports state persistence via BGAI.setState). It stays above page content, so you can keep it open while referencing system logs, ticketing systems, or other IT tools.

PLEASE NOTE

This tool provides general information and troubleshooting assistance only. It is not a substitute for professional IT support, system administration, or security advice. Always consult qualified IT professionals and follow your organization's IT policies before making system changes. AI can make mistakes—verify any critical steps against official documentation and test in a safe environment before applying to production systems. Use at your own risk.