AI IT Support Ticket Resolution Summary Drafter

WHAT IT DOES

This AI agent generates clear, professional resolution summaries for IT support tickets. Given ticket details — ticket ID, issue description, steps taken to resolve, resolution, time spent, and any follow-up actions — it drafts a structured summary suitable for internal documentation or customer communication. The output includes a ticket overview, issue description, steps taken, resolution, time spent, and follow-up actions if any. The tone is neutral and technical, helping IT teams document resolutions consistently and communicate effectively with stakeholders.

HOW TO USE

Open the agent in BotSurf. Paste your BGAI API key once (the host prompts you if missing). In the input box, describe your ticket details. Press "Draft summary". The AI returns a structured resolution summary in the panel. You can also select text from any page and click "Use page selection" to fill the input automatically. The panel can be dragged, snapped to screen edges, collapsed, or closed with the Escape key.

WHAT IT SENDS

Exactly the text you type into the input box, plus the system prompt that instructs the model on how to format the summary. No other data is transmitted. The agent does not send your location, browsing history, or any other information. Usage logs record only the count of runs for billing purposes — not the content of your requests or the generated responses. The output is returned directly to you and is not stored or used for training.

SUBSCRIPTION

$19.99 per month with a 7-day free trial. Includes 100 runs per month. Cancel anytime during the trial or at any point after — no lock-in, no hidden fees. Unused runs do not roll over.

THE PANEL

The agent runs in BotSurf's floating panel interface. Drag the panel by its handle to reposition it anywhere on screen. Snap it to any edge for a tidy layout. Click the collapse button to minimize it to a compact bubble, or press the Escape key to close it entirely. Reopen it from the BotSurf toolbar at any time.

PLEASE NOTE

AI can be wrong. This agent generates a draft summary for review — not a finalized ticket resolution. Always verify all technical details, steps taken, and resolution accuracy before finalizing documentation or sending to customers. The agent does not replace professional IT judgment or troubleshooting expertise.