AI IT Ticket Response Drafter

WHAT IT DOES

AI IT Ticket Response Drafter is a specialized AI agent that helps IT support teams, help desk professionals, and service desk managers craft clear, consistent, and effective ticket responses. Give it an IT support ticket description or issue summary, and it returns exactly five key resolution steps or reply elements, ranked by relevance and clarity. Each element provides a clear, actionable piece of the response—whether it's a troubleshooting step to guide the user, a follow-up question to gather more information, a resolution note to document the fix, or a closure summary to confirm the issue is resolved. The ranking helps you structure your response logically, ensuring the most critical information appears first and the communication remains professional and easy to follow. No more staring at a blank ticket—just a structured, repeatable drafting process that improves response quality and consistency.

HOW TO USE

Open the agent in BotSurf from the store. Paste your BotGentz API key once when prompted (the host handles secure storage). In the input box, type or paste your IT support ticket description or issue summary. Include key information like the issue reported, steps already taken, error messages, system details, and any user-provided context. The more detail you provide (e.g., "User reports unable to access shared drive after password reset. Error: 'Access denied.' Has tried restarting and clearing credentials. Windows 11, domain-joined."), the more accurate and targeted the draft response. Click "Draft Response" or use the "Use page selection" button to pull text from any open browser tab, such as a ticket system, an email, or a chat transcript. The AI replies within seconds with a clean, bullet‑style panel. No chat history, no follow-up required—just a fast, repeatable drafting tool.

WHAT IT SENDS

When you click "Draft Response," the agent transmits exactly the text currently in the input box—nothing more, nothing less. It does not send page URLs, browsing history, IP addresses, location data, system metadata, or any other contextual information. The only external transmission is that single payload to the AI model, truncated to 6,000 characters if necessary. Usage logs on our servers record only the timestamp of each request and whether it succeeded (for tracking the 100-run monthly quota); they do not store the content of your prompts or the AI's responses. No training data is harvested, and no session data persists beyond the current request. Your ticket data and the model's draft response remain strictly between you and the API endpoint.

SUBSCRIPTION

This agent costs $4.99 per month, billed monthly. Every subscription includes a 7-day free trial—no charge during that period, and you get the full 100 runs/month to evaluate thoroughly. Runs reset on your billing date; unused runs do not roll over. You can cancel anytime from your BotSurf account settings; cancellation takes effect at the end of the current billing cycle. No long-term commitment, no setup fees, no hidden charges.

THE PANEL

The agent opens as a draggable, resizable panel that snaps to screen edges and collapses to a small icon when not in use. Press Escape to close it instantly, or click the collapse button to tuck it away. The panel remembers its position and size across sessions (if the host supports state persistence via BGAI.setState). It stays above page content, so you can keep it open while referencing ticketing systems, knowledge bases, or other IT tools.

PLEASE NOTE

This tool provides general information and drafting assistance only. It is not a substitute for professional IT support, system administration