AI Premium Support SLA Explainer

WHAT IT DOES

AI Premium Support SLA Explainer helps you create clear, client-friendly explanations of premium support service level agreements. You provide details about your support offering—response times by severity level, resolution targets, coverage hours, escalation paths, what is included and excluded, pricing, and any other relevant context—and the agent generates a polished explanation suitable for proposals, contracts, or client-facing documentation. The output includes a summary of key commitments, tiered response and resolution metrics, coverage details, escalation procedures, a clear list of inclusions and exclusions, and instructions on how to request support. Whether you're selling managed services, enterprise support, or technical account management, this agent ensures your SLA communication is professional, transparent, and easy to understand.

HOW TO USE

Open the agent in BotSurf and paste your API key once—the host handles key storage securely via BGAI.setKey, so you never manage it yourself. Enter your premium support details in the input box: service name, response times per severity level (P1, P2, P3, P4), resolution targets, coverage hours (business hours, 24/7, etc.), escalation path, what is included (phone support, email, dedicated TAM, etc.), what is excluded (third-party systems, custom code, etc.), pricing model, and any other relevant terms. Click "Draft explanation" to generate a polished, client-friendly SLA description. You can also use the "Use page selection" button to pull in text from the current page—select relevant content and it will be inserted automatically. Review the draft, copy it with one click, and include it in your proposals or contracts.

WHAT IT SENDS

When you click "Draft explanation," the agent sends only the text you have typed or pasted into the input field (or selected via "Use page selection") to the BGAI.generate bridge. No other data—such as browsing history, system information, or user identifiers—is collected or transmitted. Usage logs record only the count of runs for billing purposes; the content of your queries is not stored or retained. The request is truncated to BGAI.maxInput (6000 characters) before sending, and the model output is rendered locally with textContent—never innerHTML—for security.

SUBSCRIPTION

This agent is available for $19.99/month with a 7-day free trial. Each subscription includes 100 runs per month—enough for drafting SLA explanations for multiple support offerings or refining your descriptions for different client segments. Unused runs do not roll over. You can cancel anytime through your BotSurf account settings, and you will not be billed further after cancellation. The free trial allows you to test the agent with your own support service details.

THE PANEL

The agent runs as a panel in BotSurf, with a sticky header displaying the title, a message banner for status updates, and two cards—one for input and one for output. The panel is fully draggable, resizable, and supports snap-to-grid positioning. Press Escape to close the panel at any time. Panel position preferences can be saved using BGAI.setState for persistence across sessions.

PLEASE NOTE

This agent provides general guidance for support service descriptions based on the information you provide. AI can produce incorrect, incomplete, or inappropriate content. Always review and verify all SLA commitments, response times, exclusions, and pricing before including in any contract or proposal. This is not professional legal advice. Consult legal counsel for binding contract language and to ensure compliance with applicable laws and regulations. Use at your own discretion.