AI Service Credit Letter Writer

WHAT IT DOES

The AI Service Credit Letter Writer transforms outage details, service level agreement (SLA) terms, and customer account information into a professional, formal service credit letter. The agent analyzes the provided data and produces a complete letter that includes: a professional salutation and introduction, a clear description of the outage with affected services and timeline, a detailed SLA calculation showing eligible credit percentage and monetary amount with step-by-step justification, specific references to applicable SLA clauses, and clear next steps for credit application and any conditions or limitations. The output is formatted as a ready-to-send business letter with proper structure, tone, and legal clarity. It handles various SLA structures including uptime percentage guarantees, tiered credit scales, monthly fee calculations, and different outage duration thresholds. The letter is designed to be professional, transparent, and defensible — suitable for customer communication, internal records, and potential audit trails.

HOW TO USE

Open the agent in BotSurf by searching for "AI Service Credit Letter Writer" or navigating to the slug directly. Paste your API key once — it stays local and is never transmitted to us. In the input box, describe the outage event with start and end times, affected services, and any relevant incident details. Then provide your SLA terms including the guaranteed uptime percentage, credit formula or scale, and any exclusions or conditions. Finally, include the customer's account details such as name, account number, and monthly recurring charges. Press the "Write Service Credit Letter" button. Within seconds, you receive a complete, formatted letter with all calculations and justifications. Copy the output, review it, add your signature block, and send it to the customer. No complex configuration, no spreadsheet formulas — just describe and receive.

WHAT IT SENDS

The agent sends exactly the text you type or paste into the input box — nothing more, nothing less. It does not access your billing system, customer database, ticketing platform, or any external data sources. It does not scan your infrastructure, read your SLA documents, or examine your browser beyond the explicit input provided. It does not store, log, or retain the content of your requests for any purpose beyond generating the immediate response. Usage logs record only: timestamp, user ID, run count, and success/failure status — never the outage details, customer information, SLA terms, or calculated credit amounts. All content is transmitted over TLS and discarded immediately after the response is delivered. Billing is based purely on the number of "Write Service Credit Letter" button presses (runs), capped at 100 per month per subscription. No request content is used for model training, analytics, or any secondary purpose. This is an auditable boundary: your customer and SLA data stays yours.

SUBSCRIPTION

$19.99 per month. Includes a 7-day free trial — no credit card required to start. Each month gives you 100 generation runs, enough for daily credit letter needs, multiple outage events, or batch processing of SLA claims. Unused runs do not roll over. Cancel anytime from your BotSurf subscription dashboard — no questions, no penalties. After cancellation, you retain access until the end of your current billing period.

THE PANEL

Drag the panel anywhere on your screen. Snap it to the left, right, or bottom edge for side-by-side work. Collapse it to a small bubble icon when you need focus. Press Escape to close the panel instantly. All state is saved per session — your input text and API key remain until you clear them.

PLEASE NOTE

This agent assists with documentation and calculation; it does not replace financial review, legal counsel, or compliance approval. AI can produce incorrect, incomplete, or inappropriate calculations or language — always verify any credit letter that affects customer accounts, revenue recognition, or contractual obligations. For regulated sectors (finance, insurance, telecommunications), treat this output as a starting point for internal review, not as professional financial or legal advice. The final credit letter must be approved by your authorized personnel and, where appropriate, reviewed by qualified professionals. No liability is accepted for losses arising from reliance on generated content.