AI Support Ticket Response Drafter

WHAT IT DOES

Writing thoughtful, professional support responses takes time—especially when you're handling a high volume of tickets. The AI Support Ticket Response Drafter helps you respond quickly and consistently. You provide the customer's inquiry, and the agent returns a complete, ready-to-send response that acknowledges the issue, provides clear steps or information, offers relevant resources, and includes a friendly closing with next steps. The tone is helpful, professional, and can be customized to match your brand voice. Whether you're dealing with login issues, billing questions, bug reports, feature requests, or refund inquiries, this tool helps you maintain quality support at scale.

HOW TO USE

Open the agent in BotSurf from your library. After pasting your API key once (handled securely by the host), paste the customer's support ticket, question, or issue description into the text area. Include as much detail as possible—the agent uses the content to craft a relevant response. Click "Draft response" or press Ctrl+Enter (Cmd+Enter on Mac). The agent processes your input and returns a complete email-style response with a subject line, greeting, helpful steps, and a closing. You can also highlight a support ticket from any webpage, email, or helpdesk system and click "Use selection" to auto-fill. Try the example tags above the input to see how different ticket types are handled—login issues, billing, bugs, feature requests, and refunds. Copy the response to your clipboard and paste it into your support system or email.

WHAT IT SENDS

When you press "Draft response," the agent sends only the exact text you entered in the text area—the customer's support ticket or inquiry. Nothing else. No browsing history, no cookies, no account data, no hidden telemetry. The request is a simple text prompt to the AI model. The host records usage counts for billing (each press counts as one run) but does not log or store the content of your tickets or responses. Your customer communications remain private.

SUBSCRIPTION

This agent costs $19.99 per month, with a 7-day free trial. You receive 100 runs per billing cycle—enough to draft responses for a busy support desk, multiple team members, or high-volume inquiries. Cancel anytime from your BotSurf account settings. Unused runs do not roll over.

THE PANEL

The agent runs in a draggable, resizable panel that snaps to screen edges. Collapse it to a floating bubble (✨) when you need more screen space, and expand it again with one click. Press Escape to close the panel. The panel remembers its position across sessions via secure state storage.

PLEASE NOTE

This is a support response draft for customer service purposes only. The AI generates a response based on your description, but it does not know your company's specific policies, refund procedures, technical architecture, or brand voice. Always review and customize the response to match your actual policies, product capabilities, and support guidelines. The agent may include placeholders like [Your Name] or [Support Team]—replace these with your actual details. For urgent or sensitive issues, consider having a human review the response before sending.