AI Voice of Customer Summariser

WHAT IT DOES

AI Voice of Customer Summariser is a specialized AI agent that transforms customer feedback data into comprehensive, structured summaries. When you provide customer feedback source, feedback category, sentiment data, key themes, and time period, the agent returns a complete analysis. The output includes an overall summary of customer feedback, sentiment analysis with positive/neutral/negative breakdowns, theme identification with key topics, key insights derived from customer voices, and recommended actions to address feedback. This helps customer experience professionals, product managers, marketing teams, and business leaders understand and act on customer feedback effectively.

HOW TO USE

Using the agent is straightforward. Open it in BotSurf by selecting it from your agent list or using the quick-launch menu. Paste your OpenAI API key once when prompted — the agent stores it securely in your browser's local storage for convenience. Describe your voice of customer scenario by providing the feedback source, feedback category, sentiment data, key themes, and time period. Press the "Summarise VOC" button, and the agent generates your structured summary within seconds. Review the output, copy it, or use the "Use Page Selection" button to pull text from any highlighted content in the page for faster input.

WHAT IT SENDS

This agent sends exactly the text you type into the input box or the text you select from the page — nothing more, nothing less. It does not access your files, browser history, cookies, or any other data. It does not send metadata beyond what you explicitly provide. The only information transmitted to the AI service is your input text and your API key for authentication. Usage logs record run counts for billing purposes only; they do not store, log, or retain your feedback data, sentiment metrics, or any part of your summaries. The agent only processes your request when you press the button, and no background data collection occurs at any time.

SUBSCRIPTION

AI Voice of Customer Summariser is available for $19.99 per month. New subscribers receive a 7-day free trial to evaluate the agent's capabilities and fit for their workflow. Each subscription includes 100 runs per month — sufficient for regular customer feedback and experience analysis workflows. Unused runs do not roll over to the next month. You may cancel anytime through your BotSurf subscription settings, and cancellation takes effect at the end of your current billing period.

THE PANEL

The agent runs in BotSurf's standard panel interface. Drag the panel to any position on your screen, snap it to the edge for a clean workspace, or collapse it to a compact icon when not in use. Press Escape to close the panel instantly. The panel remembers your preferred size and position across sessions, making it feel like a natural extension of your desktop.

PLEASE NOTE

AI-generated content can be incorrect, incomplete, or misleading. Always verify any voice of customer summary, sentiment analysis, or recommendations with qualified customer experience professionals. This tool provides analytical support and organizational assistance, not professional advice on product development, marketing strategies, or business decisions. Users should consult qualified professionals for decisions affecting customer experience and business strategy.