Customer Email Reply Drafter

WHAT IT DOES

Customer Email Reply Drafter reads your customer inquiry, support ticket, or feedback email—subject, sender, message body, and issue description—identifies the customer's concern, question, or complaint, then generates a professional, empathetic reply draft. Choose your response style: Helpful (warm, solution-focused), Formal (professional, structured), or Friendly (approachable, conversational). Toggle apology inclusion to acknowledge any inconvenience. Toggle next steps to provide clear, actionable guidance. The AI generates a complete, context-aware draft that addresses the customer's issue, maintains a customer-focused tone, and provides a clear response or solution—saving you time and helping you deliver consistent, high-quality customer support.

WHERE IT RUNS

Any webpage with customer inquiries, support tickets, feedback emails, or contact forms—Gmail, Outlook, Yahoo Mail, Zendesk, Intercom, Freshdesk, Help Scout, and more. The script scans the page for conversation context: subject lines, sender information, message bodies, and support-related content. No site-specific configuration needed; the detection algorithm adapts to the page structure automatically.

HOW TO USE

Install the script and navigate to any customer inquiry or support ticket. Click "Generate Reply" in the panel—the tool extracts the inquiry content and sends it to the AI. Choose your response style (Helpful, Formal, or Friendly). Toggle apology and next steps on or off. The draft appears in the panel. Review it, edit if needed, then click "Insert" to place it directly into your reply field, or "Copy" to paste elsewhere. Settings persist per site and globally—the tool remembers your style, apology, and next steps preferences. Keyboard shortcuts: Ctrl+Shift+U to generate, Ctrl+Shift+R to regenerate, Ctrl+Shift+I to insert.

TECHNICAL MECHANISM

The script extracts email content using a cascading DOM selector strategy: it targets subject lines (h1[data-thread-perm-id], .hP, .subject), sender information (.gD, .go, [email]), and message bodies (.ii.gt, .a3s, .msg-body, [role="article"], .ticket-body, .support-message). Collected text is concatenated with labels into a structured input. The AI prompt includes the full inquiry, style (helpful/formal/friendly), apology toggle, and next steps toggle. Style mapping guides tone: helpful = warm, solution-focused; formal = professional, structured; friendly = approachable, conversational. The model generates a draft that acknowledges the customer's issue, provides a clear response or solution, and maintains a customer-focused tone. The response is displayed in a textarea with Insert and Copy buttons. Reply insertion uses native value setting with both "input" and "change" events for React/Vue compatibility. The script prefers WebMCP (navigator.modelContext) when available, falling back to DOM scraping when not.

THE PANEL

The tool runs inside BGPanel, a lightweight UI system built into the BotGentz extension. Drag the panel by its header to reposition it anywhere on screen—it snaps to edges and remembers its position per site. Click the header to collapse the panel into a small bubble; click again to expand. Resize the panel by dragging its bottom-right corner. Press Escape at any time to close the panel. The panel stays out of your way but is always accessible via the extension's toolbar.

PLEASE NOTE

Requires the free BotGentz browser extension and an active monthly subscription—the AI backend uses credits for each generation. One generation per click; regenerate counts as a new generation. The script reads only what is visible on the page—it cannot access iframes or shadow DOM. AI-generated replies are suggestions—always review and edit before sending. No customer inquiry content is stored or shared beyond the API request; all processing is ephemeral. The tool's style guides the AI's tone but actual wording may vary—review the draft before use. Sites change their markup over time; if detection fails, check for updates or use the tool on a page with clearly visible customer inquiry content.