eBay Bulk Feedback Response Sender

WHAT IT DOES

eBay Bulk Feedback Response Sender is a customer relationship management tool that enables rapid, bulk responses to your eBay feedback. Instead of manually opening each feedback item, clicking the Reply button, typing a response, and submitting—a process that can take a minute per feedback—this script automates the entire workflow. It scans your eBay feedback page, identifies all feedback items that do not yet have replies, and presents them as a scrollable checklist showing the buyer name, rating (Positive/Neutral/Negative), date, and a preview of their comment. You can select individual feedback items, use Select All/Deselect All toggles, and send your pre-defined reply template to selected items in configurable batches. The tool handles the complete interaction sequence: clicking the Reply button, inserting your template into the textarea, and clicking the Send/Submit button. Real-time progress updates show how many replies have been sent, and the list automatically refreshes after completion, showing which items now have replies. This is ideal for sellers who want to acknowledge customer feedback efficiently, maintain good seller-buyer relationships, and manage their online reputation without the repetitive manual effort.

WHERE IT RUNS

This script operates exclusively on eBay (*.ebay.com) as a userscript injected through the BotGentz extension. It runs within the context of your current browser tab—it cannot access other tabs, bookmarks, history, or downloads. The script reads the page DOM to identify feedback items using eBay's feedback page selectors (.fbFeedbackItem, .feedback-item, .feedback-entry), extracts feedback metadata including buyer name, comment, rating, date, and reply status, and interacts with eBay's native UI controls—Reply buttons, reply textareas, and Send/Submit buttons—to send responses. All operations occur locally in your browser; no data is sent to external servers. The script uses eBay's authenticated session to send replies through the official user interface.

HOW TO USE

1. Navigate to your eBay feedback page (typically "My eBay" -> "Account" -> "Feedback" or "Seller Hub" -> "Feedback").

2. Click the BotGentz extension icon and select "eBay Bulk Feedback Response Sender" from the script list.

3. The panel opens on the right side of the page. It automatically scans the current page for feedback items that need replies.

4. Review the displayed items, showing buyer name, rating, date, and comment preview.

5. Enter your reply template in the "Reply template" text field. This message will be sent to all selected feedback items.

6. Adjust the "Batch size" number (default 5) to control how many replies are processed per batch.

7. Toggle "Confirm before each batch" if you want a confirmation popup before each batch executes.

8. Check the boxes next to feedback items you wish to reply to. Use "Select All" or "Deselect All" for quick selection.

9. Click "Send Replies" to begin. The script processes items in batches, shows progress, and handles any errors.

10. After completion, the feedback list automatically refreshes showing your remaining un-replied feedback.

WHY IT WORKS WHERE OTHERS FAIL

Many eBay automation tools fail because they attempt to call eBay's internal JavaScript functions or rely on brittle DOM selectors that change with every eBay UI update. This script takes a resilient approach: it locates the actual interactive DOM elements eBay renders—the Reply button, the reply textarea, and the Send/Submit button—and triggers native click events and value changes on them, exactly as a human would. When the Reply button is clicked, the script waits for the reply modal or form to appear, then locates the textarea using flexible selectors. It sets the template text using both the native value setter and dispatches "input" and "change" events, ensuring eBay's JavaScript registers the update. It then finds and clicks the Send button. Between operations, the script introduces controlled delays (300ms between actions and 500ms between batches) to mimic human interaction speed and avoid triggering eBay's anti-bot detection systems. By interacting at the UI layer rather than the framework layer, it remains functional across eBay's frequent code updates.

THE PANEL

The script uses BotGentz's BGPanel system, which provides a floating, draggable panel on the right side of your screen. Drag the panel by its header to reposition it anywhere on the page—the panel remembers its position per site and snaps to the nearest edge when released. Click the minimize button to collapse the panel to a small floating bubble; click the bubble to expand it back. Resize the panel vertically by dragging its bottom edge. Press the Escape key to close the panel entirely. All panel state (position, collapsed/expanded) is persisted locally using GM_setValue, so your preferences survive page reloads.

PLEASE NOTE

This userscript requires the free BotGentz browser extension—it is not a standalone application. eBay periodically updates its website layout and UI components; if the script stops working, an updated version may be released. This script does not store, transmit, or process any of your eBay data outside your local browser. It does not access your password, hidden inputs, or file inputs. All replies are sent through eBay's own authenticated session using the official user interface. Sending replies is generally non-reversible—once sent, the reply is visible on the feedback item. Use responsibly and craft your template carefully before sending.