AI Support Ticket Triage

WHAT IT DOES

AI Support Ticket Triage helps customer support managers, team leads, and agents quickly and consistently triage incoming support tickets. Provide an issue summary, customer segment, product category, and keywords, and the agent returns a structured triage analysis with four sections: Priority Level (Critical/High/Medium/Low with clear justification), Suggested Team Assignment (which team or specialist should handle the ticket), Complexity Score (a 1-10 rating based on expected resolution difficulty), and Recommended Response Time (a specific timeframe for first reply). This tool helps support teams prioritize effectively, assign tickets to the right expertise, and meet service level agreements consistently.

HOW TO USE

Open the agent in BotSurf and paste your BotGentz API key once (the host stores it securely). In the input box, enter the ticket issue summary, the customer segment (e.g., Enterprise, Premium, Standard), the product category, and 2-4 keywords describing the issue. Press "Analyze Ticket" or use Ctrl+Enter (Cmd+Enter) to run. The agent returns a formatted triage analysis with all four sections. You can also click "Use page selection" to pull selected text from the surrounding page—such as ticket descriptions, customer records, or product documentation—directly into the input field. Regenerate as many times as you like within your monthly limit, refining your details to produce more accurate triage recommendations.

WHAT IT SENDS

The agent sends exactly the text you type into the input box—nothing else. It does not send browser history, cookies, page context, analytics, or any hidden metadata. The request fires only when you explicitly click the analyze button or press the keyboard shortcut. Usage logs record only that a request occurred and the timestamp, for billing and quota tracking; they never log the content of your ticket data or the generated analysis. Your customer and support information is not stored, shared, or used for model training. The bridge transmits a form-encoded POST payload, and the response returns directly to your panel.

SUBSCRIPTION

The agent costs $19.99 per month, with a 7-day free trial and no upfront charge. Each subscription includes 100 runs per month—sufficient for triaging tickets across multiple queues, testing different scenarios, or supporting ongoing support operations. Unused runs do not roll over. You can cancel anytime from your BotSurf account settings. The trial converts to a paid subscription automatically unless you cancel before the seventh day. No long-term contracts, no hidden fees.

THE PANEL

The agent runs as a movable, resizable panel inside BotSurf. Drag the panel by its header to position it anywhere on screen; it snaps to the nearest edge for a tidy workspace. Click the collapse button or press the Escape key to minimize it to a small floating bubble, keeping it accessible without blocking your view. The panel remembers its position and collapsed state across sessions using the host's state API. The header shows only the title text, while the collapsed bubble displays the emoji icon for quick visual identification.

PLEASE NOTE

This agent uses a large language model to generate text based on patterns in its training data. While designed to be helpful, AI can produce inaccurate priority assessments, inappropriate team assignments, or unrealistic response times. This tool provides a draft analysis only and is not a substitute for professional support management, service level agreements, or operational guidelines. Always review triage recommendations for accuracy and alignment with your organization's policies and SLAs before routing tickets. For specific support decisions, consult with qualified support managers or team leads.