AI Ticket Triage Helper

WHAT IT DOES

AI Ticket Triage Helper transforms issue descriptions, bug reports, and support tickets into structured, actionable triage analyses that help teams prioritize and route work effectively. It organizes your ticket information into five essential sections: Issue Type categorizing the ticket as bug, feature request, support, or technical debt, Severity Assessment rating the impact as critical, high, medium, or low, Priority Recommendation providing a P0-P4 priority level with clear rationale, Suggested Assignee identifying the role or team best suited to handle the issue, and Proposed Next Steps detailing immediate actions, investigation needs, or escalation paths. Instead of guessing how to prioritize or who should handle an issue, you get a clear, consistent triage that streamlines your workflow.

HOW TO USE

Open the agent in BotSurf and paste your issue description, bug report, or support ticket into the input box. You can paste full ticket details, summary descriptions, or any information about an issue that needs triage. The agent works with any ticket format — from brief bug reports to detailed feature requests. Once your text is in the box, press the "Analyse Ticket" button. Within moments, you'll receive a structured triage analysis ready for action. You can use the panel's drag, snap, and collapse features to position it alongside your ticket tracking system. Press Escape to close the panel when you're done. The agent remembers nothing between sessions — each run starts fresh with only the text you provide.

WHAT IT SENDS

When you press the button, the agent sends exactly the text you have placed in the input box — nothing more, nothing less. It does not access your browser history, files, clipboard, or any other data. It does not track your activity outside the agent. Usage logs record only run counts for billing purposes, never the content of your tickets or triage analyses. Your confidential issue information remains private. This agent processes only what you explicitly submit and retains no memory of previous interactions.

SUBSCRIPTION

AI Ticket Triage Helper is available for $19.99 per month. New users receive a 7-day free trial with full access to all features. Each subscription includes 100 runs per month, which covers approximately 3-4 ticket triage analyses per business day. Unused runs do not roll over. You can cancel anytime from your BotSurf account settings. No long-term contracts or hidden fees. Upgrade, downgrade, or cancel with a single click.

THE PANEL

The agent runs inside BotSurf's draggable panel system. Drag the header to reposition the panel anywhere on your screen. Snap it to the side for a tidy workspace. Collapse it to a minimal bar when you need more room. Press Escape to close the panel instantly. The panel remembers your preferred position and size between sessions.

PLEASE NOTE

AI can make mistakes. While this agent is designed to provide accurate and useful triage guidance, it may occasionally misinterpret issues, miss nuance, or generate recommendations that don't align with your specific processes. Always review the output against your own judgment and team practices. Ensure compliance with organizational policies and security requirements. This tool is not a substitute for professional project management, technical, or legal advice. By using this agent, you acknowledge that you are responsible for your own issue management and prioritization decisions.