Help Scout Snippet Inserter

WHAT IT DOES

Help Scout Snippet Inserter is a floating panel that stores and manages snippets for Help Scout support conversations. Create snippets with a name and content. Edit or delete existing snippets. Search through your snippets by name or content. Click a snippet to insert it directly into the Help Scout conversation reply field, or use the "Copy" button to copy it to your clipboard. This saves time when writing repetitive support responses in Help Scout.

WHERE IT RUNS

This script runs on the Help Scout web app (https://secure.helpscout.net/*). It reads only the page you are looking at, never other tabs, bookmarks, or browser data. All data stays in your browser — nothing is sent anywhere.

HOW TO USE

Open a Help Scout conversation in your Help Scout dashboard. Click the Help Scout Snippet Inserter panel button in the BotGentz extension toolbar. The panel appears at the edge of the page. To create a snippet, enter a name and content, then click "Save". To use a snippet, click it — it inserts into the reply field automatically. Use the "Copy" button to copy without inserting. Search snippets using the search box. Edit or delete snippets using the buttons on each snippet. Import/export snippets for backup or sharing.

TECHNICAL MECHANISM

Snippets are stored as an array of objects with name and content properties, persisted using GM_setValue and restored with GM_getValue. Clicking a snippet finds the Help Scout reply field using a set of common selectors (#reply-textarea, .reply-textarea, [data-test-id="reply-textarea"], etc.) with a fallback that finds any visible textarea with a reply-related placeholder. It then inserts the snippet content at the cursor position and dispatches input/change events to trigger Help Scout's reactivity. If no reply field is found, it copies to clipboard using GM_setClipboard. The search filters snippets by name or content in real time.

THE PANEL

The panel is a floating overlay that you can drag anywhere on the screen by its header. It remembers its position per site so it reappears where you left it. The panel can be collapsed into a small handle to get it out of the way, and snapped to the edge of the page. It can be resized to fit your workflow. Press Escape to close the panel.

PLEASE NOTE

This script requires the free BotGentz extension to run. All data stays in your browser — nothing is transmitted or shared. The script runs on secure.helpscout.net and inserts text into the reply field if you are on a conversation page. Help Scout's interface may change — the script may need updates to match new selectors.