Intercom Canned Reply Manager

WHAT IT DOES

Intercom Canned Reply Manager is a floating panel that stores and manages canned replies for Intercom support conversations. Create replies with a name and content. Edit or delete existing replies. Search through your replies by name or content. Click a reply to insert it directly into the Intercom conversation composer, or use the "Copy" button to copy it to your clipboard. This saves time when writing repetitive support responses in Intercom.

WHERE IT RUNS

This script runs on the Intercom web app (https://app.intercom.com/*). It reads only the page you are looking at, never other tabs, bookmarks, or browser data. All data stays in your browser — nothing is sent anywhere.

HOW TO USE

Open an Intercom conversation in your Intercom dashboard. Click the Intercom Canned Reply Manager panel button in the BotGentz extension toolbar. The panel appears at the edge of the page. To create a reply, enter a name and content, then click "Save". To use a reply, click it — it inserts into the composer automatically. Use the "Copy" button to copy without inserting. Search replies using the search box. Edit or delete replies using the buttons on each reply. Import/export replies for backup or sharing.

TECHNICAL MECHANISM

Replies are stored as an array of objects with name and content properties, persisted using GM_setValue and restored with GM_getValue. Clicking a reply finds the Intercom composer using selectors for contenteditable elements ([contenteditable="true"], .composer-content, [data-test-id="conversation-composer"], etc.) with a fallback that finds any visible contenteditable div. It then inserts the reply content at the cursor position using document.execCommand('insertText') and dispatches input events to trigger Intercom's reactivity. If no composer is found, it copies to clipboard using GM_setClipboard. The search filters replies by name or content in real time.

THE PANEL

The panel is a floating overlay that you can drag anywhere on the screen by its header. It remembers its position per site so it reappears where you left it. The panel can be collapsed into a small handle to get it out of the way, and snapped to the edge of the page. It can be resized to fit your workflow. Press Escape to close the panel.

PLEASE NOTE

This script requires the free BotGentz extension to run. All data stays in your browser — nothing is transmitted or shared. The script runs on app.intercom.com and inserts text into the composer if you are on a conversation page. Intercom's interface may change — the script may need updates to match new selectors.