Refund Request Reply Drafter

WHAT IT DOES

Refund Request Reply Drafter reads your customer's refund request email and generates a professional, empathetic reply draft. It identifies the customer's reason for requesting a refund, the product or service involved, and any supporting details. Choose your response type—Approve (grant the refund), Decline (politely refuse), or Conditional (partial refund or with conditions). Select your tone—Professional, Friendly, or Empathetic. Toggle policy explanations on or off. The AI drafts a complete response that acknowledges the request, explains the process or decision, and clearly communicates next steps. Perfect for customer support teams, e-commerce businesses, and anyone handling refund inquiries.

WHERE IT RUNS

Any webpage with refund request emails, support tickets, or cancellation requests—Gmail, Outlook, Yahoo Mail, Zendesk, Intercom, Freshdesk, Help Scout, and more. The script scans the page for conversation context: subject lines, sender information, message bodies, and refund-related details. No site-specific configuration needed; the detection algorithm adapts to the page structure automatically.

HOW TO USE

Install the script and navigate to any refund request email. Click "Generate Reply" in the panel—the tool extracts the request content and sends it to the AI. Choose your response type, tone, and toggle policy explanations on or off. The draft appears in the panel. Review it, edit if needed, then click "Insert" to place it directly into your reply field, or "Copy" to paste elsewhere. Settings persist per site and globally—the tool remembers your response type, tone, and policy preferences. Keyboard shortcuts: Ctrl+Shift+R to generate, Ctrl+Shift+E to regenerate, Ctrl+Shift+I to insert.

TECHNICAL MECHANISM

The script extracts email content using a cascading DOM selector strategy: it targets subject lines (h1[data-thread-perm-id], .hP, .subject), sender information (.gD, .go, [email]), and message bodies (.ii.gt, .a3s, .msg-body, [role="article"], .ticket-body, .support-message). Collected text is concatenated with labels into a structured input. The AI prompt includes the full request content, response type (approve/decline/conditional), tone (professional/friendly/empathetic), and policy toggle. Response type mapping guides the outcome: approve = confirm refund processing, decline = polite refusal with reasoning, conditional = partial refund or information required. Tone mapping adjusts the response style. The model identifies key details—product, reason, amount—and crafts a complete reply. The response is displayed in a textarea with Insert and Copy buttons. Reply insertion uses native value setting with both "input" and "change" events for React/Vue compatibility. The script prefers WebMCP (navigator.modelContext) when available, falling back to DOM scraping when not.

THE PANEL

The tool runs inside BGPanel, a lightweight UI system built into the BotGentz extension. Drag the panel by its header to reposition it anywhere on screen—it snaps to edges and remembers its position per site. Click the header to collapse the panel into a small bubble; click again to expand. Resize the panel by dragging its bottom-right corner. Press Escape at any time to close the panel. The panel stays out of your way but is always accessible via the extension's toolbar.

PLEASE NOTE

Requires the free BotGentz browser extension and an active monthly subscription—the AI backend uses credits for each generation. One generation per click; regenerate counts as a new generation. The script reads only what is visible on the page—it cannot access iframes or shadow DOM. AI-generated replies are suggestions—always review and edit before sending. No email content is stored or shared beyond the API request; all processing is ephemeral. The response type guides the AI's decision but actual wording may vary—review the draft before use. Sites change their markup over time; if detection fails, check for updates or use the tool on a page with clearly visible refund request content.