Zendesk Bulk Tag Applier

WHAT IT DOES

Zendesk Bulk Tag Applier is a browser extension that automatically scans the current webpage for Zendesk ticket records, ticket subjects, ticket IDs, statuses, and tag elements. It detects Zendesk ticket elements by examining class names, IDs, data attributes, and text patterns for ticket-related keywords, numeric ticket IDs, and tag indicators. The extension adds a floating "bulk tag" button (🏷️) next to each detected ticket element, allowing you to select individual tickets for bulk tagging, capture ticket ID, subject, and current tags. Clicking the button toggles the selection state, and selected tickets are added to a bulk collection. The main panel allows you to enter tags to apply (comma-separated), choose an operation mode (Add tags, Replace all tags, or Remove tags), add notes about the tagging reason, and apply the tags to all selected tickets in configurable batches. The extension updates tag indicators on the page and logs each tag change to the local database with added tags, removed tags, notes, and tag groups. The main panel displays all saved tag changes with ticket subjects, IDs, added/removed tags, notes, and tags. All data is stored locally in your browser using GM_setValue, ensuring your tag history persists across page reloads and browser sessions. This helps Zendesk administrators, support agents, workflow managers, and anyone using Zendesk to perform bulk tag application directly from ticket lists without using macros or third-party tools, saving time on ticket categorization and workflow management.

WHERE IT RUNS

This extension runs on any Zendesk page that displays ticket records, ticket subjects, ticket IDs, statuses, or tag elements – including Zendesk Support ticket lists, ticket views, dashboard pages, and any page containing Zendesk ticket data. The extension intelligently adapts to different page structures and supports a wide range of common Zendesk display patterns. No manual configuration is required per site; the extension automatically detects ticket elements using a flexible pattern matching system. This makes it ideal for Zendesk administrators, support agents, and workflow managers who need to perform bulk tagging directly from the Zendesk UI.

HOW TO USE

Simply install the extension and navigate to any Zendesk page displaying tickets. The extension automatically detects ticket elements and places a small "bulk tag" button (🏷️) next to each one. Click any of these buttons to select that ticket for bulk tagging – the button highlights to show it's selected. Click it again to deselect. As you select tickets, a counter at the bottom-right shows how many you've collected. When ready, click the floating button (🔖) to open the main panel. Enter the tags you want to apply (comma-separated). Choose the operation mode: "Add tags" to append tags, "Replace all tags" to overwrite existing tags, or "Remove tags" to delete specific tags. Add a note about the tagging reason and optional tag group for organization. Click "Apply Tags to Selected" to start the bulk tagging process – the extension processes tickets in batches (configurable size, default 10) to avoid performance issues, updating each ticket's tags and logging the change. The panel also displays your tag history for reference. Use the settings section to enable or disable auto-detection and set the batch size. The "Clear All History" button removes all tracking data when needed.

ONE TECHNICAL SECTION – WHY IT WORKS

The extension employs a multi-layered detection system that identifies Zendesk ticket information with high accuracy. First, it scans the DOM using a comprehensive set of CSS selectors targeting common ticket-related class patterns, IDs, and data attributes. The ticket ID extraction uses regex pattern matching to identify numeric Zendesk ticket IDs from text, data attributes, and URL links containing "/tickets/". The subject extraction identifies ticket subjects from text patterns and data attributes. The current tags extraction uses multiple strategies: scanning for #hashtag patterns in text, examining tag badge elements, and reading data attributes. Each tracked ticket is assigned a unique ID based on the ticket ID, ensuring that history stays correctly associated. The bulk tag process uses a batched approach with configurable batch size (default 10), processing tickets in sequential batches with 300ms delays between batches to avoid performance issues. Three operation modes are supported: add (appends tags to existing), replace (overwrites all tags), and remove (deletes specific tags). A MutationObserver detects dynamic content updates and re-scans only when new ticket elements appear, balancing real-time accuracy with system performance.

THE PANEL – DRAG / PER-SITE POSITION / SNAP / COLLAPSE / RESIZE / ESCAPE

The bulk tag application panel includes a draggable title bar, allowing you to position it anywhere on screen for convenient access during ticket management. The extension remembers your preferred position per website, so the panel opens in the same location each time you return to that domain. The panel supports snap-to-edge behavior – when dragged near screen edges, it gently snaps into place for a tidy workspace layout. You can collapse the panel down to just its title bar by clicking the collapse button, keeping it accessible without taking up screen space. The tag history and settings are contained within a scrollable body, ensuring all content remains accessible even on smaller screens. Pressing the Escape key closes the panel instantly, returning you to your Zendesk workflow.

PLEASE NOTE

This extension requires the free BotGentz extension to be installed and enabled, as it relies on BotGentz's userscript injection and GM_* API shims for cross-browser compatibility. Websites frequently update their HTML structures and class names, which may cause ticket detection to break temporarily – we actively maintain the matching patterns and release updates regularly. The extension stores all tag data, tag history, and notes exclusively in your local browser storage (GM_setValue); no data is ever transmitted to any external server or third party. This extension is not affiliated with, endorsed by, or sponsored by Zendesk. You are responsible for backing up your tag history data if you switch browsers or clear your storage. The extension does not read, modify, or interfere with any Zendesk data, tickets, or functionality beyond the page content – it operates on the static page content and stores only metadata (ticket IDs, subjects, tag changes, and notes) that you explicitly create. Use this tool responsibly and in accordance with your organization's CRM data handling policies.