Zendesk Macro Quick Inserter

WHAT IT DOES

Zendesk Macro Quick Inserter is a floating panel that stores and manages macro templates for Zendesk support tickets. Create macros with a name and content. Edit or delete existing macros. Search through your macros by name or content. Click a macro to insert it directly into the Zendesk ticket reply field, or use the "Copy" button to copy it to your clipboard. This saves time when writing repetitive support responses in Zendesk.

WHERE IT RUNS

This script runs on Zendesk subdomains (https://*.zendesk.com/*). It reads only the page you are looking at, never other tabs, bookmarks, or browser data. All data stays in your browser — nothing is sent anywhere.

HOW TO USE

Open a Zendesk ticket in your Zendesk instance. Click the Zendesk Macro Quick Inserter panel button in the BotGentz extension toolbar. The panel appears at the edge of the page. To create a macro, enter a name and content, then click "Save". To use a macro, click it — it inserts into the reply field automatically. Use the "Copy" button to copy without inserting. Search macros using the search box. Edit or delete macros using the buttons on each macro. Import/export macros for backup or sharing.

TECHNICAL MECHANISM

Macros are stored as an array of objects with name and content properties, persisted using GM_setValue and restored with GM_getValue. Clicking a macro finds the Zendesk reply field using a set of common selectors (#ticket_reply_body, [data-test-id="ticket-reply-body"], etc.) with a fallback that finds any visible textarea in the ticket area. It then inserts the macro content at the cursor position and dispatches input/change events to trigger Zendesk's reactivity. If no reply field is found, it copies to clipboard using GM_setClipboard. The search filters macros by name or content in real time.

THE PANEL

The panel is a floating overlay that you can drag anywhere on the screen by its header. It remembers its position per site so it reappears where you left it. The panel can be collapsed into a small handle to get it out of the way, and snapped to the edge of the page. It can be resized to fit your workflow. Press Escape to close the panel.

PLEASE NOTE

This script requires the free BotGentz extension to run. All data stays in your browser — nothing is transmitted or shared. The script runs on Zendesk subdomains and inserts text into the reply field if you are on a ticket page. Zendesk's interface may change — the script may need updates to match new selectors.