AI Customer Health Score Change Explainer

WHAT IT DOES

The AI Customer Health Score Change Explainer creates professional, clear explanations of customer health score changes. Provide the account name, previous score, current score, key drivers of change, and recent customer interactions—and the agent returns a diagnostic, action-oriented explanation. The output includes a summary of the score movement, underlying drivers, and recommended next steps. This helps customer success managers, account managers, and customer operations teams understand health score fluctuations, communicate changes to stakeholders, and take proactive action to improve customer health.

HOW TO USE

Open the agent in BotSurf—it runs as a floating panel on any page. After you've set your API key once (the host handles that for you), type or paste your health score change context into the input box. Include the account name, the previous score, the current score, key drivers of the change, and recent customer interactions. Press the "Explain" button or use Ctrl+Enter (Cmd+Enter on Mac) to generate the explanation. The agent produces a ready-to-use draft that you can copy, personalize, and share with your team or leadership. You can also highlight text from a health score report, CRM note, or email and click "Use selection" to pull in details instantly.

WHAT IT SENDS

When you click "Explain," this agent sends only the text you have typed or pasted into the input box—nothing else. It does not transmit your browsing history, page content, cursor position, or any other data from your session. The text is sent to the AI model solely to generate the explanation for your specific health score change. Usage logs record only your monthly run count for billing and subscription tracking; they do not store the content of your inputs or the responses generated. Your customer and health score details remain private to your session.

SUBSCRIPTION

The AI Customer Health Score Change Explainer is available for $19.99 per month, which includes a 7-day free trial so you can test it with real health score changes before subscribing. Each subscription includes 100 runs per month—enough to explain multiple health score changes, support different account types, or refine your approach for various health score drivers and customer segments. You can cancel anytime with no long-term commitment or hidden fees. Unused runs do not roll over, and additional runs beyond the monthly limit are not available—choose the plan that fits your customer success volume.

THE PANEL

This agent appears as a movable panel in BotSurf. You can drag it anywhere on your screen, snap it to any edge for a clean workspace, or collapse it down to a compact bubble when you need to focus on other content. The panel remembers its position across sessions using BGAI persistence, and you can dismiss it quickly with the Escape key. When collapsed, the panel shows a small emoji badge—click it to expand and use the agent again. It is designed to stay accessible without getting in your way.

PLEASE NOTE

AI-generated health score explanations are a starting point for your customer health analysis, not a final diagnostic determination. While this agent produces professional and diagnostic explanations based on the details you provide, you should always review and validate each explanation with your customer success team, customer data, and account intelligence. Health score drivers, customer sentiment, and recommended actions may require adaptation that this tool does not provide. This tool provides general marketing content only and does not constitute professional sales, financial, or legal advice. The AI can make mistakes, and you are fully responsible for the health score explanations and actions you take.