AI Customer Journey Map Narrative Drafter

WHAT IT DOES

AI Customer Journey Map Narrative Drafter helps you create structured, comprehensive customer journey map narratives that align marketing, product, and sales teams. You provide details about your customer's experience across touchpoints—awareness, consideration, purchase, retention, and advocacy stages, along with customer actions, thoughts, emotions, pain points, and opportunities—and the agent generates a complete narrative. The output includes stage-by-stage descriptions covering customer actions, thoughts, emotions, pain points, and improvement opportunities at each key stage. Whether you're optimizing the customer experience, designing new campaigns, or aligning cross-functional teams, this agent ensures your journey map is clear, actionable, and professionally documented.

HOW TO USE

Open the agent in BotSurf and paste your API key once—the host handles key storage securely via BGAI.setKey, so you never manage it yourself. Enter your journey details in the input box: descriptions of customer actions at each stage, their thoughts and emotions, pain points they encounter, and opportunities for improvement you've identified. Include any relevant data points on conversion rates, retention, or customer feedback. Click "Draft journey narrative" to generate a structured narrative. You can also use the "Use page selection" button to pull in text from the current page—select relevant content and it will be inserted automatically. Review the draft, copy it with one click, and share it with your team.

WHAT IT SENDS

When you click "Draft journey narrative," the agent sends only the text you have typed or pasted into the input field (or selected via "Use page selection") to the BGAI.generate bridge. No other data—such as browsing history, system information, or user identifiers—is collected or transmitted. Usage logs record only the count of runs for billing purposes; the content of your queries is not stored or retained. The request is truncated to BGAI.maxInput (6000 characters) before sending, and the model output is rendered locally with textContent—never innerHTML—for security.

SUBSCRIPTION

This agent is available for $19.99/month with a 7-day free trial. Each subscription includes 100 runs per month—enough for drafting journey maps for multiple customer segments or products. Unused runs do not roll over. You can cancel anytime through your BotSurf account settings, and you will not be billed further after cancellation. The free trial allows you to test the agent with your own customer insights.

THE PANEL

The agent runs as a panel in BotSurf, with a sticky header displaying the title, a message banner for status updates, and two cards—one for input and one for output. The panel is fully draggable, resizable, and supports snap-to-grid positioning. Press Escape to close the panel at any time. Panel position preferences can be saved using BGAI.setState for persistence across sessions.

PLEASE NOTE

This agent provides general marketing guidance based on the information you provide. AI can produce incorrect, incomplete, or inappropriate narratives. Always review and validate journey maps with actual customer data and insights. This is not professional advice. Use at your own discretion.