AI Returns Process Explainer

WHAT IT DOES

The AI Returns Process Explainer takes your return policy and product details—and instantly returns a structured, customer-friendly explanation of your returns process. The output is organised into four clear sections: a step-by-step return process (4-6 steps) that guides customers through each stage, timeline expectations showing how long each step takes, customer responsibilities covering documentation and packaging requirements, and 2 common issues to avoid that can cause delays or complications. This removes hours of manual customer service writing and helps your team create clear, consistent returns communications that reduce confusion and improve customer satisfaction.

HOW TO USE

Open the agent inside BotSurf. Paste your OpenAI API key once (it stays locally in your browser). In the input box, paste your return policy and product details. Press the "Explain process" button. Within seconds, the agent returns your structured returns process explanation. Copy it, share it with your customer service team, or use it to update your returns page.

WHAT IT SENDS

The agent sends exactly the text you paste into the input box—nothing more, nothing less. It does not access your browser history, files, emails, or any other data. It does not send any identifying metadata beyond the content you explicitly submit. The only external transmission is that text to the AI API. Usage logs record only the count of runs for billing purposes; they do not store, log, or transmit the content of your policy details or the generated explanation. Your data and the generated output remain solely on your device unless you choose to save or share them.

SUBSCRIPTION

$19.99/month with a 7-day free trial. Each subscription includes 100 runs per month (one run = one returns process explanation from your policy details). Unused runs do not roll over. You can cancel anytime from your account settings—no questions asked, no long-term commitment.

THE PANEL

This agent runs inside BotSurf's draggable, resizable panel. Drag it anywhere on your screen. Snap it to the left or right edge for a clean workspace. Collapse it to a minimal title bar when not in use. Press Escape to close the panel instantly. It stays persistent across tabs so you can manage customer communications and generate explanations without losing context.

PLEASE NOTE

AI-generated explanations are probabilistic, not factual guarantees. The agent may misstate timelines, omit important steps, or suggest customer instructions that don't align with your actual process. Always review any explanation against your actual returns policy and operational procedures before publishing. This tool is general customer service guidance only—not professional legal advice. In regulated sectors, treat this as a starting point only—not as a verified policy explanation. The final responsibility for accuracy, completeness, and compliance lies with you and your legal team.