AI Review Response Writer

WHAT IT DOES

AI Review Response Writer helps businesses craft professional, brand-aligned responses to customer reviews across platforms like Google, Yelp, Amazon, and social media. Provide a customer review, star rating, product or service name, and brand tone preferences, and the agent returns a structured response with three sections: Acknowledgment (thanking the customer and validating their experience), Addressing Feedback (responding to specific points raised, whether positive or negative), and Call to Action (inviting the customer to return, contact support, or share more). The tone adapts to your brand—whether friendly, formal, professional, or casual—while maintaining a helpful and customer-centric approach. This tool helps you respond consistently and authentically, building trust and strengthening customer relationships.

HOW TO USE

Open the agent in BotSurf and paste your BotGentz API key once (the host stores it securely). In the input box, enter the customer review, star rating (1-5), the product or service name, and your preferred brand tone (e.g., friendly, professional, formal, warm, witty). Press "Write Response" or use Ctrl+Enter (Cmd+Enter) to run. The agent returns a formatted response with all three sections. You can also click "Use page selection" to pull selected text from the surrounding page—such as review platforms, customer feedback forms, or brand style guides—directly into the input field. Regenerate as many times as you like within your monthly limit, refining your details to produce more tailored responses.

WHAT IT SENDS

The agent sends exactly the text you type into the input box—nothing else. It does not send browser history, cookies, page context, analytics, or any hidden metadata. The request fires only when you explicitly click the write button or press the keyboard shortcut. Usage logs record only that a request occurred and the timestamp, for billing and quota tracking; they never log the content of your review data or the generated response. Your customer and review information is not stored, shared, or used for model training. The bridge transmits a form-encoded POST payload, and the response returns directly to your panel.

SUBSCRIPTION

The agent costs $19.99 per month, with a 7-day free trial and no upfront charge. Each subscription includes 100 runs per month—sufficient for responding to reviews across multiple platforms, testing different brand tones, or supporting ongoing reputation management efforts. Unused runs do not roll over. You can cancel anytime from your BotSurf account settings. The trial converts to a paid subscription automatically unless you cancel before the seventh day. No long-term contracts, no hidden fees.

THE PANEL

The agent runs as a movable, resizable panel inside BotSurf. Drag the panel by its header to position it anywhere on screen; it snaps to the nearest edge for a tidy workspace. Click the collapse button or press the Escape key to minimize it to a small floating bubble, keeping it accessible without blocking your view. The panel remembers its position and collapsed state across sessions using the host's state API. The header shows only the title text, while the collapsed bubble displays the emoji icon for quick visual identification.

PLEASE NOTE

This agent uses a large language model to generate text based on patterns in its training data. While designed to be helpful, AI can produce responses that are inappropriate, off-brand, or not aligned with your specific needs. Always review generated responses for tone accuracy, factual correctness, and alignment with your brand values before publishing. This tool provides a draft only and is not a substitute for professional customer service or reputation management. For sensitive or complex situations, consult with qualified customer service professionals or brand managers.