AI Chat Transcript Summariser

WHAT IT DOES

AI Chat Transcript Summariser transforms chat transcripts, support conversations, and customer service logs into clear, structured summaries that help teams review support interactions and identify improvement areas. It organizes your conversation data into five essential sections: Customer Issue capturing the core problem stated, Key Exchanges highlighting important points from the conversation, Resolution Summary explaining how the issue was resolved, Sentiment Analysis assessing customer tone and satisfaction, and Follow-up Actions identifying any required next steps. Instead of reading through lengthy transcripts or struggling to extract key information, you get a concise, actionable summary that improves QA, training, and support operations.

HOW TO USE

Open the agent in BotSurf and paste your chat transcripts, support conversations, or customer service logs into the input box. You can paste full chat logs, conversation records, or any customer interaction data. The agent works with any support channel — from live chat to email to social media. Once your text is in the box, press the "Summarise Transcript" button. Within moments, you'll receive a structured summary ready for QA review, training, or reporting. You can use the panel's drag, snap, and collapse features to position it alongside your support tools. Press Escape to close the panel when you're done. The agent remembers nothing between sessions — each run starts fresh with only the text you provide.

WHAT IT SENDS

When you press the button, the agent sends exactly the text you have placed in the input box — nothing more, nothing less. It does not access your browser history, files, clipboard, or any other data. It does not track your activity outside the agent. Usage logs record only run counts for billing purposes, never the content of your transcripts or summaries. Your confidential customer interaction data remains private. This agent processes only what you explicitly submit and retains no memory of previous interactions.

SUBSCRIPTION

AI Chat Transcript Summariser is available for $19.99 per month. New users receive a 7-day free trial with full access to all features. Each subscription includes 100 runs per month, which covers approximately 3-4 transcript summaries per business day. Unused runs do not roll over. You can cancel anytime from your BotSurf account settings. No long-term contracts or hidden fees. Upgrade, downgrade, or cancel with a single click.

THE PANEL

The agent runs inside BotSurf's draggable panel system. Drag the header to reposition the panel anywhere on your screen. Snap it to the side for a tidy workspace. Collapse it to a minimal bar when you need more room. Press Escape to close the panel instantly. The panel remembers your preferred position and size between sessions.

PLEASE NOTE

AI can make mistakes. While this agent is designed to provide accurate and useful transcript summaries, it may occasionally misinterpret conversations, miss nuance, or generate incomplete analysis. Always review the output against the original transcript and use your judgment. This tool is not a substitute for professional quality assurance, legal, or compliance advice. By using this agent, you acknowledge that you are responsible for your own support quality assessment and customer communication standards.