AI Customer Sentiment Summariser

WHAT IT DOES

AI Customer Sentiment Summariser transforms customer feedback, reviews, survey responses, and support interactions into clear, structured sentiment summaries that help teams understand customer perception and improve experiences. It organizes your feedback data into five essential sections: Overall Sentiment providing a positive, negative, or neutral assessment with confidence, Key Positive Themes highlighting what customers like, Key Negative Themes identifying what frustrates customers, Neutral Observations capturing factual or mixed feedback, and Actionable Insights offering recommendations based on sentiment patterns. Instead of manually reading through hundreds of customer comments or struggling to identify trends, you get a concise, actionable analysis that drives customer-centric improvements.

HOW TO USE

Open the agent in BotSurf and paste your customer feedback, reviews, survey responses, or support interactions into the input box. You can paste product reviews, support tickets, survey comments, social media mentions, or any customer feedback text. The agent works with any feedback source — from structured surveys to open-ended comments. Once your text is in the box, press the "Analyse Sentiment" button. Within moments, you'll receive a structured sentiment summary ready for reporting or action planning. You can use the panel's drag, snap, and collapse features to position it alongside your customer insights tools. Press Escape to close the panel when you're done. The agent remembers nothing between sessions — each run starts fresh with only the text you provide.

WHAT IT SENDS

When you press the button, the agent sends exactly the text you have placed in the input box — nothing more, nothing less. It does not access your browser history, files, clipboard, or any other data. It does not track your activity outside the agent. Usage logs record only run counts for billing purposes, never the content of your feedback or sentiment summaries. Your confidential customer information remains private. This agent processes only what you explicitly submit and retains no memory of previous interactions.

SUBSCRIPTION

AI Customer Sentiment Summariser is available for $19.99 per month. New users receive a 7-day free trial with full access to all features. Each subscription includes 100 runs per month, which covers approximately 3-4 sentiment analyses per business day. Unused runs do not roll over. You can cancel anytime from your BotSurf account settings. No long-term contracts or hidden fees. Upgrade, downgrade, or cancel with a single click.

THE PANEL

The agent runs inside BotSurf's draggable panel system. Drag the header to reposition the panel anywhere on your screen. Snap it to the side for a tidy workspace. Collapse it to a minimal bar when you need more room. Press Escape to close the panel instantly. The panel remembers your preferred position and size between sessions.

PLEASE NOTE

AI can make mistakes. While this agent is designed to provide accurate and useful sentiment analysis, it may occasionally misinterpret tone, miss cultural nuance, or generate incomplete insights. Always review the output against the original feedback and use your judgment. This tool is not a substitute for professional market research, legal, or compliance advice. By using this agent, you acknowledge that you are responsible for your own customer insights and experience improvement decisions.