AI Support Ticket Reply Drafter

WHAT IT DOES

AI Support Ticket Reply Drafter transforms customer messages, support tickets, and help requests into professional, empathetic reply drafts that help customers resolve their issues quickly. It organizes your support response into five essential sections: Greeting with a friendly opening, Acknowledgment confirming understanding of the issue, Solution Steps providing clear instructions or resolution, Additional Resources offering links or references for further help, and Closing with a professional sign-off. Instead of spending time crafting responses from scratch or worrying about tone, you get a polished draft that balances empathy with clarity, helping you provide consistent, high-quality support at scale.

HOW TO USE

Open the agent in BotSurf and paste your customer messages, support tickets, or help requests into the input box. You can paste the full customer message, ticket descriptions, or any information about the support issue. The agent works with any support scenario — from technical troubleshooting to billing inquiries to product questions. Once your text is in the box, press the "Draft Reply" button. Within moments, you'll receive a structured reply draft ready for personalisation and sending. You can use the panel's drag, snap, and collapse features to position it alongside your support tools. Press Escape to close the panel when you're done. The agent remembers nothing between sessions — each run starts fresh with only the text you provide.

WHAT IT SENDS

When you press the button, the agent sends exactly the text you have placed in the input box — nothing more, nothing less. It does not access your browser history, files, clipboard, or any other data. It does not track your activity outside the agent. Usage logs record only run counts for billing purposes, never the content of your customer tickets or reply drafts. Your confidential customer information remains private. This agent processes only what you explicitly submit and retains no memory of previous interactions.

SUBSCRIPTION

AI Support Ticket Reply Drafter is available for $19.99 per month. New users receive a 7-day free trial with full access to all features. Each subscription includes 100 runs per month, which covers approximately 3-4 support reply drafts per business day. Unused runs do not roll over. You can cancel anytime from your BotSurf account settings. No long-term contracts or hidden fees. Upgrade, downgrade, or cancel with a single click.

THE PANEL

The agent runs inside BotSurf's draggable panel system. Drag the header to reposition the panel anywhere on your screen. Snap it to the side for a tidy workspace. Collapse it to a minimal bar when you need more room. Press Escape to close the panel instantly. The panel remembers your preferred position and size between sessions.

PLEASE NOTE

AI can make mistakes. While this agent is designed to provide accurate and useful reply drafts, it may occasionally misinterpret customer issues, miss nuance, or generate responses that don't fit your specific context. Always review and personalise the output before sending. This tool is not a substitute for professional judgment, legal, or compliance advice. By using this agent, you acknowledge that you are responsible for your own customer communications and support decisions.