Customer Complaint Response Drafter

WHAT IT DOES

This tool reads customer complaint text from any webpage—reviews, support tickets, feedback forms, or selected text—and uses AI to draft a professional, empathetic response. It extracts the complaint content, analyzes the issue, and generates a complete draft that acknowledges the customer's concern, expresses genuine empathy, offers a clear solution or next steps, and maintains a professional tone appropriate for customer support. You can choose from three tone options: Professional (warm but formal), Friendly (conversational and approachable), or Formal (respectful and corporate). The draft appears in the panel where you can review, edit, and copy it to your clipboard. This tool eliminates the time spent crafting responses from scratch, helping support agents and business owners respond to customer complaints quickly and consistently.

WHERE IT RUNS

The script runs on every website and web application you visit. It works with any page containing customer feedback—review sites, e-commerce platforms, support ticketing systems, social media, feedback forms, and more. It works regardless of framework—React, Vue, Angular, Svelte, or plain HTML—and extracts content from the page as rendered in the browser.

HOW TO USE

Upon installation, a floating panel appears with the tool interface. Select the complaint text on the page (or navigate to a page containing the complaint), choose your preferred tone (Professional, Friendly, or Formal), and click "Scan & Generate Draft." The tool extracts the complaint text and sends it to the AI bridge. Within seconds, the AI returns a complete draft response. The panel shows the complaint preview and the generated draft. Click "Copy Draft" to copy the response to your clipboard, or "Copy Complaint" to copy the original complaint text. Review and edit the draft before sending it to your customer.

TECHNICAL MECHANISM: INTELLIGENT COMPLAINT EXTRACTION WITH AI DRAFTING

This tool uses a multi-layer approach to extract complaint text. It first checks for user-selected text, then looks for common complaint containers (review, feedback, comment, ticket, issue, complaint), then falls back to main content areas. The extracted text is cleaned and formatted for the AI. The tool attempts WebMCP (navigator.modelContext) first if available—a W3C proposal for structured tool calls—falling back to the AI backend via GM_xmlhttpRequest. The AI is prompted to generate a response that acknowledges the issue, expresses empathy, offers a solution, and maintains the selected tone. The draft is returned as plain text with no preamble, ready for review.

THE PANEL

The panel is fully draggable and remembers its position per website using GM_setValue. It automatically snaps to the nearest screen edge when released for a clean workspace. Click the collapse button to minimize it to a small floating bubble that takes minimal space. Click the bubble to expand the panel back. The panel can be resized by dragging any edge or corner. Press the Escape key to close the panel temporarily, and click the extension icon to reopen it.

PLEASE NOTE

This script requires the free BotGentz extension and an active AI subscription. Each draft generation counts against your monthly AI usage cap. AI-generated responses should be reviewed and edited before use—the AI may occasionally misinterpret the complaint or suggest inappropriate solutions. As websites frequently update their structure, scripts may need occasional updates to maintain content extraction accuracy. All data processing happens locally except for the AI request—only the extracted complaint text is sent to the AI backend. No browsing history or personal information is transmitted or stored. This tool is designed for customer support assistance and is not an autonomous agent that acts without review.